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Inspection & claims

Please check the shipment on arrival and note any visible damage on the carrier’s delivery receipt. Report damage, shortages or defects within 7 days of delivery to hello@hinature.nl with photos and the invoice number. For confirmed defects we replace, credit or refund at our choice and bear the costs, including transport, in line with the statutory seller’s liability and notification periods (NL: Burgerlijk Wetboek, Boek 7; DE: BGB §§ 434, 439; BE: Burgerlijk Wetboek / Code civil; FR: Code civil, art. 1641; IT: Codice civile, art. 1490; ES: Código de Comercio, art. 336; SE: Köplagen (1990:931); IE: Sale of Goods Acts).

Returns

B2B orders are not subject to the consumer withdrawal right. As a voluntary arrangement, goods without a defect may be returned only if all of the following apply: (a) the return is requested in writing within 14 calendar days of the dispatch date stated on the invoice or carrier tracking; (b) we have confirmed the return in writing before the goods are sent; (c) the goods are unused, complete, resaleable and in their original, undamaged packaging; (d) the buyer arranges the return shipment and bears all return shipping costs and the risk of loss or damage until the goods are received by us. Original shipping costs are not refunded. After inspection we refund the value of the goods accepted; goods that do not meet these conditions are sent back at the buyer’s expense or not credited. Gift boxes, custom and co-branded orders cannot be returned. Confirmed defects are handled under clause 7.

Applicable law

These terms are governed by Dutch law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. Mandatory statutory provisions remain unaffected.